Refund policy

Returns for eligible items

You may request a return for an eligible non-furniture item within 30 calendar days after delivery. Furniture—including sofas, sectionals, chairs, tables, dining sets, sideboards, bookcases, and storage cabinets—has a 14-calendar-day return-request window after delivery. The item must be unused, unassembled, in the condition received, and in its original packaging, with proof of purchase.

How to request a return

Email support@casanuveshop.com or call 407-334-6862 with your order number, the item you wish to return, and the reason for the request. Wait for written return authorization and the correct return address before sending anything. Because products may ship from different U.S. fulfillment partners, the authorized return address can vary by product. Do not send merchandise to our principal business mailing address unless written authorization specifically directs you there. Unauthorized returns may be refused.

Change-of-mind returns

Eligible non-furniture products may be returned for change of mind during the 30-day request period; eligible furniture may be returned during the 14-day furniture request period. The customer is responsible for the authorized return-shipping cost, and original shipping charges are not refundable. Casa Nuvé does not charge a restocking fee for an eligible return.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. Contact us as soon as possible and no later than 5 calendar days after delivery with the order number and clear photographs of the item, packaging, and shipping label. After verification, Casa Nuvé will arrange the appropriate replacement, refund, or authorized return and will cover authorized return shipping when the item is damaged, defective, or incorrect.

Items that cannot be returned for change of mind

Gift cards, custom or personalized products, assembled or used items, and products clearly marked “Final Sale” on the product page before purchase cannot be returned for change of mind. This does not limit remedies for an item that arrives damaged, defective, or incorrect.

Cancellations and exchanges

Contact us as soon as possible to request a cancellation. We will try to cancel an order before fulfillment begins, but cancellation cannot be guaranteed after processing or shipment. If an eligible item has already shipped, the standard return process applies. For an exchange, request an authorized return and place a separate order for the replacement item.

Refund timing

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.

Questions: support@casanuveshop.com · 407-334-6862.